Description

Basics

Product information

• IP desk phone D862|gunmetal black|PN 00004535

Operating system: Linux

Placement

• indoor, desktop, wall mounting1

Dimensions and weight

Dimensions (L × W × H, approx.)

• 210 mm × 243 mm × 45 mm without footstand
• 193 mm × 243 mm × 165 mm with footstand

Weight (approx.)

• 1.12 kg with footstand

Display and indicators

Display

• TFT liquid crystal display (LCD): tiltable, IPS panel, backlit
• Size (diagonal): 5.0″ (127 mm)
• Size (W × H): 110 mm × 62 mm
• Resolution: 1,280 × 720 pixels

13 LED indicators

• Call status indication: 1 red LED
• Message waiting indication (MWI): 1 red LED
• Function key status indication: 8 multicolour LEDs
• Audio key status indication: 3 LEDs (1 red / 2 green)

Keypad and function keys

39 hard keys in total

• 12 keys (standard ITU telephone keypad)
• 5-way navigation key
• 4 context-sensitive function keys
• Programmable function keys
  • 8 SmartLabel keys (with multicolour LED)
  • Key mapping of up to 32 functions (8 keys × 4 pages)
• 5 dedicated audio keys
  • Mute (with red LED)
  • Speakerphone (with green LED)
  • Headset (with green LED)
  • Volume + / – (rocker)
• 5 dedicated function keys
  • Cancel
  • Message (with red LED)
  • Transfer
  • Hold
  • Redial

Expansion module connection via USB port for up to 3 × D8C

Audio devices, codecs and features

Casing microphone|Casing speaker

• 2 dedicated microphones
• Frequency range: 100 Hz – 8.0 kHz
• Speakerphone mode: Full duplex, HD audio

Corded handset: Microphone|Handset earpiece

• Frequency range: 150 Hz – 8.0 kHz
• Noise cancellation, HD audio , Hearing aid compatible (HAC)

Audio codecs

• G.711 (A-law, μ-law), G.722, G.723.1, G.726, G.729, Opus

Dual-tone multi-frequency signalling (DTMF / RFC2833):

• SIP-INFO, in-band, out-of-band

Related features

• Comfort Noise Generator (CNG)
• Voice Activity Detection (VAD)
• Audio response time
• Adaptive jitter buffer
• Packet loss concealment (PLC)

Interfaces and connections

Power options

• Power over Ethernet (PoE)
  • IEEE 802.3af, class 3|IEEE 802.3az3
• Power adapter1
  • 100 – 240 V AC, 50 – 60 Hz | 5 V DC (SELV), 2 A, 10 W

Wired interfaces

• Power adapter: coaxial power connector (socket)
• Network connectivity: 2 × RJ45-8P8C sockets (PC/NET) → Gigabit Ethernet (GbE)
• USB connectivity: USB 2.0 type A port
• Corded handset: RJ9-4P4C socket
• Headset: RJ9-4P4C socket
• EHS adapter:1 RJ12-6P6C socket

Sensors

• Hook switch sensor
• Ambient light sensor

User interfaces and setup

Configuration and setup via menu-driven web user interface (WUI)

• Visual and functional UX based re-design (phone manager)
• Password-protected login
• Secure web server/client (HTTPS)

Configuration and setup via menu-driven phone user interface (PUI)

Automatic configuration via provisioning

• Loading of settings and firmware via HTTP, HTTPS, TFTP
• Supported DHCP provisioning options 43 / 60 / 66 / 67
• Secure Redirection And Provisioning Service (SRAPS) support
• Remote management via TR-069 / TR-069 Annex G (TR-111) / TR-369
• Plug & Play (PnP) support

Localization

• Languages
• Time zone, dial tone

Diagnostic

• SIP / PCAP trace
• Syslog

Related features

• Dual firmware partition

Networking technologies and protocols

Network technologies

• OpenVPN, VLAN (IEEE 802.1q)

VoIP related protocols and techniques

• SIP, SDP, RTP, RTCP, RTCP-XR, SIP REFER method (RFC 3515), rport (RFC 3581), ENUM, ICE, STUN

Secure VoIP protocols

• SIPS (SIP over TLS), SRTP, SRTCP

Network protocols

• IPv4 / IPv6 (dual stack), DHCP, NTP, LDAP, LLDP-MED, HTTP, TFTP, L2TP

Secure network protocols

• TLS V1.3 incl. ciphers (forward secret & authenticated), HTTPS, IEEE 802.1X (EAP-TLS – RFC 5216)

Remote management protocols

• TR-069, TR-069 Annex G (formerly TR-111), TR-369 (USP)

Directory support and call features

8 SIP identities / accounts

• Up to 8 simultaneous calls

Directory support

• LDAP (server-based directory)
• Local directory with up to 10,000 entries
• Import/export phone book (CSV, XML)
• XML phonebook support

Outgoing call features

• Speed dialling via function keys
• Speed dialling
• URL dialling
• Local dial plan
• Redial (via dialed calls list)
• Automatic redial on busy
• Caller identification (CLIP)
• Calling Line Identification Restriction (CLIR)
• Call completion (busy/unreachable)2
• Intercom
• Multicast paging

Incoming call features

• Call waiting/swapping
• Auto answer
• Call diversion
• Call barring/blocking: deny list, dynamic central blacklist check2, anonymous calls, Do Not Disturb (DND) mode

Connected call features

• Mute microphone
• Hold
• Music on hold2
• Blind call transfer
• Attended call transfer
• 2+1 local conferencing
• Call park / unpark2
• Client Matter Code (CMC)2

Related features

• Call history lists of missed, received, dialed, rejected, and deflected calls
• Extension monitoring (Busy lamp field), call pickup2

Interoperability

Certified VoIP partner

Environmental conditions

Operating ambient temperature: 0 °C – +35 °C

Nonoperating (storage) temperature: -10 °C – +45 °C

Humidity (non-condensing): 5 % – 95 %

Package contents

Hardware

• IP desk phone D862
• Footstand
• Corded handset
• Ethernet cable: 1.5 m

Documentation

• Quick Installation Guide

Snom accessories and compatible devices

Power adapter

• Snom 10W PSU (PN 00004570)

Wall mount kit

• D8xx WM (PN 00004544)

Corded wideband receiver

• D8xx WB receiver (PN 00004561)

EHS adapter

• EHS Advanced 2.0 (PN 00002362)

Wired headset via RJ9

• Binaural: A100D (PN 00004342), A310D (PN 00004626)
• Monaural: A100M (PN 00004341), A310M (PN 00004624)

Wired headset via USB

• Binaural: A330D (PN 00004598)
• Monaural: A330M (PN 00004597)

DECT headset via RJ9

• A170 (PN 00004387)

Wireless conference speakerphone (USB)

• C300 (PN 00004584)